If the estimated value of your item differs from the final value determined after inspection, we will notify you of the difference. This discrepancy shouldn’t occur if you’ve accurately answered questions about your item’s condition. You can choose to accept the inspected value or decline it and have your item returned. Returns are typically processed within 10 working days, and associated costs may apply depending on the retailer or in cases of items that do not meet approval criteria.
If you accept the inspected value and used Ealyx Pay, your payment plan will be adjusted to reflect the confirmed value, with any outstanding balance charged according to your selected plan. If you did not choose Ealyx Pay, the adjusted trade-in amount will be paid to the bank account of your choosing.
